Support
Write to hello@echo-aeo.com. A person reads every email and answers on working days. Tell us the email address you sign in with, so we can find your workspace.
Plans and billing
Only the workspace owner sees billing. Open Echo, then Settings → Billing. "Manage billing" opens Stripe, which handles our payments.
- Free trial. Every plan starts with a 14-day free trial. Your card is charged on the day it ends, unless you cancel before then. We email you 3 days before.
- Change plan. Settings → Billing → Change plan. Upgrading or downgrading takes effect at once and is prorated on your next invoice. Plans start at $399 a month; see the pricing.
- Invoices and receipts. Settings → Billing → Manage billing lists every invoice as a PDF.
- Card, billing address and VAT ID. Change them under Manage billing. Businesses in other EU countries with a valid VAT ID are charged without VAT (reverse charge).
- Cancel. Manage billing → Cancel subscription. The plan runs until the end of the month you've paid for. After that, your dashboards, actions and briefs stay readable, but Echo stops running prompts and checking competitors.
- A payment failed. Stripe tries the card again over the next days, and we email you. Echo keeps running for 7 days; update the card under Manage billing so it doesn't pause.
Your account and data
- Sign in. Use Google or a link sent to your email. There's no password to reset. If the email doesn't arrive, check spam, or wait a few minutes and ask for a new one.
- Team. The workspace owner invites people in Settings → Members.
- Export. Every table in Echo has an "Export CSV" button.
- Delete your account. Settings → Account → Delete account removes your account and the workspaces only you use, and ends their plan.
See also the terms, the privacy policy and the imprint.